〇When will the product arrive?
→We will ship within 2 business days after confirming your payment.
Please note that delivery may take longer due to the following reasons.
- When shipping operations cannot be carried out on weekends, holidays, New Year's holidays, summer holidays, temporary closures, etc.
- When there is a large number of orders for sales, lucky bags, etc.
- Traffic conditions, weather, etc. at the delivery destination.
〇Are there any payment methods other than credit card?
→Yes, we can accommodate your request.
Please contact us via the inquiry desk or inquiry form .
〇Who is the delivery company?
→It will be delivered by Sagawa Express.
*I no longer need the product. Can I return it?
→ Returns are only possible if you contact us within 7 days of receiving the product and it is unopened.
For returns due to customer's convenience, the customer will be required to cover the round-trip shipping costs as a handling fee. After you have agreed to this, we will accept the return.
I received a defective item. Can I exchange it?
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We take great care in packaging and shipping, but in the unlikely event that the product is incorrect due to our mistake, please contact us via the inquiry page within 7 days of receiving the product. We will arrange for a replacement as soon as possible.
We will include a return shipping label with your replacement item, so please return the previous item at a time that is convenient for you.
*If we are unable to provide a replacement item due to discontinuation of the product, we may accept a return or refund.